FAQ’S
TICKETS
WHERE DO I BUY A TICKET?
Tickets can be bought in advance via The Yorkshire Chocolate Festival website, which will lead you to Eventbrite. Your tickets will be checked at the door and only those with purchased tickets through Eventbrite will be allowed into the designated areas.
WHAT'S INCLUDED IN THE TICKET?
All tickets give entry to the festival, where you can browse over 60 stalls filled with goodies! Please note that workshop tickets must be purchased separately. More information including what to expect on the day and how to get to the venue will be sent to you nearer the time of the event, using the email address provided at the time of booking.
DO YOU HAVE CONCESSION RATES?
Child and Family tickets are for children 2 – 16 years.
DOES MY BABY NEED A TICKET?
HOW MANY CHILDREN ARE INCLUDED IN A FAMILY TICKET?
A family ticket provides entry for two adults and up to four children (aged 2-16, under 2 year olds are free).
WILL I HAVE TO QUEUE?
There may be a queue at the beginning of the allotted time but the stewards will get everyone through the door as quickly and safely as possible. We have to monitor capacity throughout the venue and whilst we do our best to reduce queues by using staggered entry, you may be required to queue to be allowed into different areas of the festival. If the venue is at full capacity when you arrive then you will need to wait outside, the expected wait time is between 5 – 15 minutes.
CAN I JUST BUY A TICKET ON THE DOOR?
WHY DO THE TICKETS HAVE TIME SLOTS?
In order to ensure customer, staff and trader safety, we ask that you purchase tickets in advance so we are able to stagger entry throughout day and minimise congestion. There are ticket timeslots throughout the day: 10am – 12pm / 12pm – 2pm / 2pm – 4pm / 4pm – 6pm. Whilst the arrival times are staggered and timeslots are on tickets, there is no limit on how long you can spend at the event. If you stay longer than your designated timeslot, you do not need to buy an additional ticket.
CAN I HAVE A REFUND IF I DON'T GO?
Unfortunately, we do not offer refunds if you can’t attend the event.
WHAT TIME CAN I ARRIVE?
You can arrive any time within your time slot (e.g. 10am-12pm ticket holders can arrive any time between 10am and 12pm) but you can stay for as long as you wish!
THE TIME I WANT TO ARRIVE IS SOLD OUT. CAN I STILL COME?
Yes, of course! We’d suggest purchasing a ticket for an alternative time slot, as whilst we will still have ‘WALK UP + WAIT’ tickets available to buy on the door, priority will be given to pre-booked ticket holders.
We need to monitor numbers within the venue to ensure customer, trader and staff safety. If the event is at capacity when you arrive and you wish to buy a ticket on the door, we will need to operate on a one-in-one-out system. If this occurs, please be prepared to wait outside until there is space inside the event.
WILL I RECEIVE A PHYSICAL TICKET(S)?
I CAN'T FIND MY QR CODE OR CONFORMATION EMAIL.
I HAVE BOUGHT A WORKSHOP TICKET DO I STILL NEED ADMISSION?
Yes, if you have bought a workshop ticket, you will need to purchase an admission ticket too in order to access the event.
WHY IS THERE A TICKET FEE WHEN BOOKING MY TICKETS?
Eventbrite charge a service fee which is outside of Roundabout’s control.
Do I need a magna TICKET?
You do not need a ticket for Magna to visit the festival. Tickets for our event can be bought in advance via this website, which will lead you to Eventbrite. Your tickets will be checked at the door and only those with purchased tickets through Eventbrite will be allowed into the designated areas.
WHAT'S INCLUDED IN THE TICKET?
All tickets give entry to the festival, where you can browse over 60 stalls filled with goodies! Please note that workshop tickets must be purchased separately. More information including what to expect on the day and how to get to the venue will be sent to you nearer the time of the event, using the email address provided at the time of booking.
DO YOU HAVE CONCESSION RATES?
Child and Family tickets are for children 2 – 16 years.
DOES MY BABY NEED A TICKET?
HOW MANY CHILDREN ARE INCLUDED IN A FAMILY TICKET?
A family ticket provides entry for two adults and up to four children (aged 2-16, under 2 year olds are free).
WILL I HAVE TO QUEUE?
There may be a queue at the beginning of the allotted time but the stewards will get everyone through the door as quickly and safely as possible. We have to monitor capacity throughout the venue and whilst we do our best to reduce queues by using staggered entry, you may be required to queue to be allowed into different areas of the festival. If the venue is at full capacity when you arrive then you will need to wait outside, the expected wait time is between 5 – 15 minutes.
CAN I JUST BUY A TICKET ON THE DOOR?
WHY DO THE TICKETS HAVE TIME SLOTS?
In order to ensure customer, staff and trader safety, we ask that you purchase tickets in advance so we are able to stagger entry throughout day and minimise congestion. There are ticket timeslots throughout the day: 10am – 12pm / 12pm – 2pm / 2pm – 4pm / 4pm – 6pm. Whilst the arrival times are staggered and timeslots are on tickets, there is no limit on how long you can spend at the event. If you stay longer than your designated timeslot, you do not need to buy an additional ticket.
CAN I HAVE A REFUND IF I DON'T GO?
Unfortunately, we do not offer refunds if you can’t attend the event.
WHAT TIME CAN I ARRIVE?
You can arrive any time within your time slot (e.g. 10am-12pm ticket holders can arrive any time between 10am and 12pm) but you can stay for as long as you wish!
THE TIME I WANT TO ARRIVE IS SOLD OUT. CAN I STILL COME?
Yes, of course! We’d suggest purchasing a ticket for an alternative time slot, as whilst we will still have ‘WALK UP + WAIT’ tickets available to buy on the door, priority will be given to pre-booked ticket holders.
We need to monitor numbers within the venue to ensure customer, trader and staff safety. If the event is at capacity when you arrive and you wish to buy a ticket on the door, we will need to operate on a one-in-one-out system. If this occurs, please be prepared to wait outside until there is space inside the event.
WILL I RECEIVE A PHYSICAL TICKET(S)?
I CAN'T FIND MY QR CODE OR CONFORMATION EMAIL.
I HAVE BOUGHT A WORKSHOP TICKET DO I STILL NEED ADMISSION?
Yes, if you have bought a workshop ticket, you will need to purchase an admission ticket too in order to access the event.
WHY IS THERE A TICKET FEE WHEN BOOKING MY TICKETS?
Eventbrite charge a service fee which is outside of Roundabout’s control.
GETTING HERE
PARKING
If you are travelling using a sat nav then the postcode S60 1FD will bring you on to Magna Way, after which Magna is the big, black building straight ahead.
There is a car park at Magna Science and Adventure Centre that you can use. Please refrain from parking on the street leading to the car park.
There are also 24 spaces at Fortem on Magna Way that can be used as overflow parking.
PUBLIC TRANSPORT
OTHER
WHAT KIND OF STALLS WILL THERE BE?
HOW DO I CONTACT CUSTOMER SERVICES?
WHAT SHOULD I BRING?
WHAT IF IT'S RAINING?
ARE THERE APPROPRIATE FACILITIES FOR A WHEELCHAIR USER?
This event and venue is accessible to wheelchair users. There is a drop-off point for guests immediately outside the main entrance. For more information about the venues accessibility, please visit Magna’s website: https://www.visitmagna.co.uk/.
WILL THERE BE TOILET FACILITIES?
CAN MY DOG COME TO THE EVENT?
Unfortunately, Magna is not a dog friendly venue. However, Assistance dogs are welcome!
TRADER FAQ’S
HOW TO APPLY
WHAT SIZES ARE THE PITCHES?
Pitch pricing is as follows:
£40 – 3ftx6ft – table space
£50 – 3x3m – gazebo space (you do not have to have a gazebo, but there is space)
Hot food, drinks and alcohol traders, please get in touch with emily.bush@roundaboutltd.org
WHAT'S INCLUDED?
TABLE HIRE
Tables are NOT included in your pitch fee. You are welcome to bring your own or we have limited amount of tables that can be borrowed.
IF I AM ACCEPTED, WILL I BE ABLE TO ATTEND ALL FUTURE EVENTS?
We process applications separately for each event, which is why you will need to apply for every event individually. We will have new traders at each event and we need to mix up traders to ensure customers have new stalls to browse. We do try to have a variety of stock types at each event and do not saturate in one particular area, which means that although we obviously love your work, we are unable to accept the same traders for each subsequent event. Every event is carefully curated to ensure a perfect mixture of stalls.
I'VE APPLIED, HOW LONG UNTIL I FIND OUT?
WHEN DO I NEED TO PAY?
I'VE PAID, WHAT NEXT?
I'D LIKE TO KNOW MORE BEFORE APPLYING, WHO CAN I SPEAK TO?
